Refund Policy
Ldn fianncial Refunds Policy
Effective Date: 26/10/2023
At Ldn financial we are committed to providing top-tier accounting and financial services to our clients. This refunds policy outlines the circumstances under which refunds may be considered and emphasizes our commitment to proceeding with services even if clients change their minds after payment.
Refund Eligibility:
- Service Quality:
Refunds are eligible when services have not been delivered to your satisfaction or have not been provided as agreed upon in the engagement agreement.
- Billing Errors: Refunds may be processed for billing errors, such as overcharges, duplicate payments, or other billing discrepancies.
Non-Refundable Services:
We understand that clients may occasionally change their minds or circumstances. However, certain services may be deemed non-refundable if a client decides not to proceed with them. These non-refundable services include, but are not limited to:
- Consultation and Advisory Services: Services that involve expert advice, recommendations, or consultation may be considered non-refundable due to the value of the expertise provided.
- Services Completed: If we have agreed to provide a service which hasn't been completed as long as the services was requested the service may be considered non-refundable, however we are still happy to proceed with the service .
Our Commitment to You:
Even if you change your mind after payment for a service, we are committed to proceeding with the service. We value our clients' trust and satisfaction, and we aim to provide the highest level of service. Your satisfaction is our priority.
Refund Request Process:
- Contact Us: To request a refund, please contact our office within 5 days from the date of service. You can reach us at [email protected]
- Provide Details: When requesting a refund, include your full name, contact information, a clear description of the issue, and any relevant supporting documents or evidence.
- Review Process: We will carefully review your refund request, conduct internal investigations, and consult with our team.
- Approval/Denial: Once your request is reviewed, we will promptly inform you of our decision to either approve or deny the refund. If approved, we will specify the amount and the method by which the refund will be processed.
Refund Processing:
- If your refund request is approved, we will process the refund within 3-5 business days. The refund will be issued using the same payment method that was used for the original transaction, unless an alternative arrangement is agreed upon.
- Please note that some payment methods or financial institutions may have their processing timelines for refunds. Ldn financial is not responsible for any delays caused by such entities.
Contact Information:
If you have any questions or concerns regarding our refunds policy, please feel free to contact us at:
07470664992
Changes to this Refunds Policy:
We reserve the right to update and modify this refunds policy as needed. Any changes will be posted on our website and will become effective immediately upon posting.
This policy communicates your commitment to providing services even if a client changes their mind after payment, while also addressing refundable and non-refundable services. Make sure to adapt this policy to your specific business practices and consult with a legal professional to ensure compliance with all relevant laws and regulations.
Privacy Policy
Last Updated: 19/04/2024
Introduction:
LDN Financial Limited ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our accountancy firm's services, website, or communication channels.
Information We Collect:
We may collect and process the following types of personal information:
- Contact Information: This may include your name, email address, phone number, and postal address.
- Financial Information: Information related to your financial and accounting needs, including income, expenses, tax-related data, and financial statements.
- Client Information: Information pertaining to your status as a client, including contracts, engagement letters, and communication records.
- Identification Information: Such as government-issued identification, social security numbers, or tax identification numbers.
- Communication Data: Records of communication with us, including emails, phone calls, and other correspondence.
How We Use Your Information:
We use your personal information for the following purposes:
- To provide our accountancy and financial services as agreed upon in our engagement.
- To manage and administer your account with LDN Financial Limited.
- To respond to your inquiries, requests, and concerns.
- To meet legal and regulatory requirements, including tax reporting and compliance.
- To improve our services and client experience.
Sharing Your Information:
We may share your personal information with the following parties:
- Service Providers: We may engage third-party service providers to assist with the provision of our services, including IT support, cloud storage, and secure communication platforms.
- Legal and Regulatory Authorities: We may disclose information as required by applicable laws and regulations to tax authorities, law enforcement agencies, or government bodies.
Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet is entirely secure.
Your Rights:
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights or inquire about your data, please contact us using the information provided below.
Changes to this Privacy Policy:
We may update this Privacy Policy periodically. Any changes will be posted on our website, and the date of the latest revision will be indicated at the top of the document.
Contact Us:
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
LDN Financial Limited , 3 ruckholt close , [email protected] , 07470664992
Effective Date: 19/04/2024
